Holiday Inn Express San Juan Condado, an IHG Hotel

Hello! The value and staff were excellent. The Breakfast was well managed as the aim is to avoid spoilage or abuse by the guests, however, expected more of a self serve approach and more variety. Overall it was good, but I am certain you can do it better. There was handicapped facilities for my father who has limited mobility. Although we were not going to the beach, it was in a great location in Condado. Great overall!

The room was clean and I had a view of the ocean. Being on the top floor was a very nice surprise. The bathroom was stocked with a sufficient amount of towels and everything else you would come to expect. The TV was the latest Smart TV and greeted me every time I turned it on. Breakfast was standard but very good and the best selection I have had in awhile at a Holiday Inn Express. I appreciated having someone to serve the hot food and I especially liked having a daily special. All of the staff were friendly and welcoming and we never once encountered a scowling face; all smiles.

The front desk staff was exceptional. Christian especially but also another woman (I cannot remember her name, shoulder-length curly hair, glasses, excellent English) were both amazing. You couldn't ask for better representation than these two. They deserve some comp time or a raise or something. We came with an athletic team and our teammates were staying at several different hotels in the area. Ours was by far the most attentive and personable. Will stay here again!

The room and amenities were amazing and the staff was exceptional, especially Julia and Josue. We got a high floor and the bed was comfortable, the dove products were A+. The breakfast was okay.

the property had an amazing staff! everyone was so kind and helpful. the property was clean, affordable and such a convenient place to stay for our first time in PR. would highly recommend! you can also get the room decorated for special occasions at a reasonable price!